Faq
Frequently Asked Questions
Welcome to SundarIsle. Below you'll find answers to the most common questions about our mice, keyboards, and headphones. If you need further assistance, please reach out to us at [email protected].
What products does SundarIsle offer?
We specialize in three core categories: computer mice (wired, wireless, and ergonomic), mechanical and membrane keyboards (full-size, tenkeyless, and compact layouts), and headphones (over-ear, on-ear, and in-ear models, including noise-cancelling options). All products are sourced from reputable manufacturers and undergo quality checks before shipping.
How can I place an order?
Simply browse our product pages, select the item you wish to purchase, and click the "Add to Cart" button. After reviewing your cart, proceed to checkout, where you'll provide your shipping details and payment information. You will receive an order confirmation email once your purchase is successfully processed.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay. All transactions are encrypted and processed securely. We do not store any payment information on our servers.
Do you offer international shipping?
Yes, SundarIsle ships worldwide. Shipping costs and delivery times vary depending on your location. During checkout, you will see the available shipping options and estimated delivery dates for your region. Please note that customs duties or taxes may apply for international orders and are the responsibility of the buyer.
How long does delivery take?
For domestic orders (within the United States), standard delivery typically takes 3–5 business days. International orders generally arrive within 7–14 business days, depending on the destination and customs processing. Expedited shipping options are available at checkout for faster delivery.
Can I track my order?
Yes. Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package in real time. If you do not receive this email within 48 hours of placing your order, please contact us at [email protected].
What is your return and exchange policy?
We offer a 30-day return policy on all unused, unopened items in their original packaging. If you receive a defective or damaged product, please contact us within 7 days of delivery with photos of the issue, and we will arrange a replacement or full refund. To initiate a return, email us at [email protected] with your order number and reason for return. Return shipping costs are covered by SundarIsle for defective items only.
Do your products come with a warranty?
Yes, all mice, keyboards, and headphones sold by SundarIsle come with a 12-month limited manufacturer's warranty against defects in materials and workmanship. The warranty does not cover damage caused by misuse, accidents, or unauthorized modifications. For warranty claims, please contact us with your order details and a description of the issue.
Are your products compatible with both Windows and Mac?
Most of our mice and keyboards are plug-and-play compatible with Windows, macOS, and Linux. Some advanced features (such as programmable buttons or RGB lighting customization) may require dedicated software, which is available for both Windows and macOS. Our headphones work with any device that has a 3.5mm audio jack or Bluetooth connectivity. Please check the individual product page for specific compatibility notes.
How do I clean and maintain my devices?
For mice and keyboards, use a soft, dry microfiber cloth to wipe surfaces. For deeper cleaning, lightly dampen the cloth with water or isopropyl alcohol (70% or less) and avoid getting moisture into openings. For headphones, clean ear cushions and headbands with a mild soap solution and let them air dry completely before use. Never submerge any electronic device in liquid.
Can I use SundarIsle products for gaming?
Absolutely. Many of our mice feature high-precision sensors and adjustable DPI settings, our keyboards offer anti-ghosting and mechanical switches, and our headphones provide low-latency audio and clear microphones—all designed to enhance your gaming experience. Look for the "Gaming" tag on product pages for specific recommendations.
Do you offer bulk or wholesale pricing?
Yes, we offer special pricing for bulk orders (10+ units) for businesses, schools, and organizations. Please email us at [email protected] with the product names, quantities, and your intended use, and our team will respond with a customized quote within 2 business days.
How can I contact SundarIsle support?
For any questions, concerns, or feedback, please email us at [email protected]. Our support team aims to respond within 24 hours on business days (Monday–Friday, 9:00 AM – 6:00 PM EST). We do not offer phone support at this time, but we are committed to resolving all inquiries via email promptly.
What should I do if my package arrives damaged?
If your package shows visible damage upon delivery, please refuse the shipment if possible, or note the damage with the carrier. Then, contact us within 48 hours at [email protected] with your order number, photos of the damaged box and product, and a brief description. We will arrange a replacement or refund at no extra cost.
Are there any restrictions on product usage?
Our products are intended for personal and professional use in standard indoor environments. They are not designed for industrial, medical, or safety-critical applications. Please follow the usage instructions provided in the product manual to ensure safe and optimal performance.