Shipping policy

Shipping Policy

At SundarIsle, we are committed to delivering your selected mice, keyboards, and headphones with care and efficiency. This policy outlines our standard shipping procedures, timelines, and terms to ensure a transparent experience for every order.

Shipping Method

We currently offer a single, reliable shipping option for all orders placed through our online store: Standard Shipping. This method applies to every product category, including all mice, keyboards, and headphones, regardless of order size or destination.

Processing Time

All orders are processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation. During high-demand periods, processing may take an additional business day. You will receive a confirmation email with tracking details once your order has been handed to our shipping partner.

Delivery Timeframe

Standard Shipping typically delivers within 5–8 business days from the date of dispatch. Delivery times may vary depending on your geographic location, customs procedures (for international orders), or unforeseen carrier delays. Please note that these timeframes are estimates and not guaranteed.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery address and the total weight of your order. Please note: SundarIsle does not offer free shipping under any circumstances. The exact shipping cost will be clearly displayed before you complete your purchase, so there are no hidden charges.

Order Tracking

Once your order is dispatched, a tracking number will be sent to the email address associated with your purchase. You can use this number to monitor your package’s journey. If you do not receive tracking information within 3 business days of dispatch, please contact us at [email protected].

Delivery Address

Please ensure that your shipping address is complete and accurate at the time of ordering. SundarIsle cannot be held responsible for packages delivered to incorrectly provided addresses. If you notice an error in your address after placing an order, contact us immediately at [email protected] and we will do our best to correct it before dispatch.

Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the shipment, we will contact you to arrange re-delivery. Additional shipping fees may apply for reshipment. If you do not respond within 14 days, the order may be cancelled and refunded minus the original shipping cost.

Damaged or Lost Shipments

SundarIsle takes great care in packaging all products to prevent damage during transit. In the unlikely event that your order arrives damaged, please contact us within 48 hours of delivery with photographic evidence. For lost packages, please allow 15 business days from the dispatch date before contacting us. We will investigate with the carrier and provide a resolution promptly.

International Shipping

We ship internationally to select regions. International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost paid at checkout. Please check with your local customs office for details.

Contact Information

For any questions regarding your shipment, delivery status, or this policy, please email us at [email protected]. Our support team will respond within 1–2 business days.

Thank you for shopping at SundarIsle. We appreciate your trust in us and strive to make every delivery a smooth experience.