Privacy policy

At SundarIsle, your privacy is a priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our online store and purchase mice, keyboards, and headphones. By using our website, you consent to the practices described below.

1. Information We Collect

We collect only the information necessary to process your orders, provide customer support, and improve your shopping experience. This includes:

  • Order details: Product selections, quantities, prices, and order history.
  • Contact information: Your name, shipping address, billing address, and email address ([email protected] is used for all privacy-related communications).
  • Payment information: Payment method, transaction ID, and the last four digits of your payment card. We do not store full card numbers or security codes.
  • Technical data: IP address, browser type, device type, operating system, and pages viewed, collected via cookies and similar technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and deliver your orders, including sending order confirmations and shipping updates.
  • To respond to your inquiries and provide customer support via email.
  • To process payments and prevent fraudulent transactions.
  • To improve our website, product offerings, and overall user experience.
  • To send you promotional emails, but only if you have opted in to receive them. You can opt out at any time by emailing [email protected].
  • To comply with legal obligations, such as tax and accounting requirements.

3. Legal Basis for Processing (GDPR & Similar Laws)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data based on the following legal grounds:

  • Contract performance: Processing is necessary to fulfill our contract with you (e.g., delivering products you purchased).
  • Legitimate interests: We may process data to improve our services, prevent fraud, and ensure website security, provided your rights do not override these interests.
  • Legal obligation: Where we are required to retain or disclose information by law.
  • Consent: For marketing communications, we rely on your explicit consent, which you may withdraw at any time.

4. Data Storage and Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Specifically:

  • Order records: Retained for 7 years to comply with tax and accounting regulations.
  • Email correspondence: Retained for up to 2 years after the last contact.
  • Technical data: Retained for up to 26 months, after which it is anonymized or deleted.

All data is stored on secure servers with encryption at rest and in transit. Access is restricted to authorized personnel only.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your data only with trusted service providers who assist us in operating our business, including:

  • Payment processors: To handle transactions securely.
  • Shipping carriers: To deliver your orders to your address.
  • IT service providers: For website hosting, maintenance, and analytics.

All third-party providers are contractually obligated to protect your data and may only use it to perform services on our behalf. We may also disclose information if required by law, regulation, or legal process.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and gather analytics. These include:

  • Essential cookies: Required for the website to function, such as remembering cart contents.
  • Analytics cookies: Help us understand how visitors interact with our site, so we can improve layout and performance.
  • Preference cookies: Remember your language and display preferences.

You can control or disable cookies through your browser settings. However, disabling essential cookies may affect your ability to use certain features of the website.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Correct any inaccurate or incomplete information.
  • Erasure: Request deletion of your data, subject to legal retention obligations.
  • Restriction: Limit how we process your data in certain circumstances.
  • Data portability: Receive your data in a structured, machine-readable format.
  • Objection: Object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please email us at [email protected]. We will respond within 30 days. If you are unsatisfied with our response, you may lodge a complaint with your local data protection authority.

8. International Data Transfers

If you are accessing our website from outside your country of residence, your data may be transferred to and processed in countries where our servers or service providers are located. We ensure that any international transfers comply with applicable laws, including using Standard Contractual Clauses or other approved safeguards where required.

9. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us at [email protected], and we will take steps to delete such information promptly.

10. Security Measures

We implement industry-standard security measures to protect your personal information, including:

  • SSL/TLS encryption for all data transmitted between your browser and our servers.
  • Firewalls and intrusion detection systems to prevent unauthorized access.
  • Regular security audits and vulnerability assessments.
  • Access controls and employee training on data protection best practices.

While no method of transmission over the internet is 100% secure, we strive to protect your data and promptly address any suspected breaches.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised date. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us at:

Email: [email protected]

We are committed to addressing your inquiries promptly and transparently.