Refund policy
At SundarIsle, we are committed to ensuring your satisfaction with every purchase of mice, keyboards, and headphones. If, for any reason, you are not completely happy with your order, our refund policy is designed to be straightforward and fair. Please review the terms below before initiating a return.
Return Eligibility
You may request a refund within 30 days of the delivery date. To be eligible for a full refund, the item must be:
- Unused, unopened, and in its original packaging with all included accessories and manuals.
- Free from any signs of wear, damage, or tampering.
- Returned with the original proof of purchase (order confirmation email or packing slip).
Products that have been opened or used may still be considered for a partial refund or exchange, depending on the condition and the reason for return. This decision is made at the sole discretion of SundarIsle.
Non-Refundable Items
Certain items are not eligible for a refund unless they arrive defective or damaged. These include:
- Software or digital content (e.g., driver downloads, firmware codes).
- Clearance or final-sale items clearly marked at the time of purchase.
- Products that have been physically altered, including custom keycaps or modified cables.
- Items returned after the 30-day window.
How to Initiate a Return
To start the refund process, please email our support team at [email protected] with the following details:
- Your order number and the item(s) you wish to return.
- The reason for the return (e.g., defective, changed mind, wrong item).
- Clear photos or a short video showing the condition of the product (especially if damaged or defective).
Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed return instructions. Please do not ship any item back without an RMA number, as we cannot process unapproved returns.
Return Shipping
For defective or incorrect items, SundarIsle will provide a prepaid return shipping label at no cost to you. For all other returns (e.g., change of mind), the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as SundarIsle is not liable for lost or damaged return packages.
Refund Processing & Timeline
Once your return is received and inspected (typically within 3–5 business days), we will notify you of the approval status. Approved refunds will be issued to your original payment method within 5–7 business days. Please note that your bank or credit card provider may take additional time to post the refund to your account.
If a partial refund is issued (e.g., for opened but resellable items), the amount will be communicated to you via email before processing.
Exchanges
If you received a defective or damaged product, we will gladly replace it at no additional cost. To request an exchange, simply indicate this in your initial email to [email protected]. Exchanges are subject to product availability; if the item is out of stock, a full refund will be issued instead.
Damaged or Incorrect Orders
If your order arrives damaged, broken, or contains the wrong item, please contact us within 48 hours of delivery. Include photos of the packaging and the product, along with your order number. We will arrange a free replacement or full refund, including any shipping charges you incurred.
Late or Missing Refunds
If you have not received your refund after the stated timeline, please first check your bank account again. Then contact your credit card company or payment provider, as processing times may vary. If the issue persists, email us at [email protected] and we will investigate promptly.
Contact Us
For any questions regarding this refund policy or to initiate a return, please email [email protected]. Our support team is available Monday through Friday, 9:00 AM – 6:00 PM (GMT), and will respond to all inquiries within 24 hours.
SundarIsle reserves the right to update or modify this refund policy at any time without prior notice. The version in effect at the time of your purchase will apply to your order.